How we help
Your business should not stop because the technology did.
Technology will fail from time to time. The damage is worse when nobody owns the problem, and the business owner becomes the person coordinating suppliers.
The reality
The working day should not wait on a chain of vendors.
- 01
The first sign of trouble is that people cannot work.
- 02
You call one supplier, then another.
- 03
Each party is technically correct about their slice.
- 04
The business still does not have a working day.
How Radius responds
How an issue is handled
Watch the environment. Catch problems before they become a queue of frustrated people.
Take the problem. Do not bounce it between suppliers and hope it lands.
Fix it, or coordinate whoever else is required, and keep the business informed.
If the same class of issue will return, change the environment so it is less likely to.
What Radius takes care of
What Radius takes responsibility for
What good looks like
- Notice.01
- Own.02
- Resolve.03
- Learn.04
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See where avoidable disruption is coming from.
A Technology Review looks at the systems, the network, backup, and how issues are owned today.