Why Radius
How We
Work
We start by understanding your business, agree what needs attention and plan how your service will begin. Day to day, we combine support with ongoing maintenance, clear communication and agreed improvements.
A relationship, not a ticket queue.
What we help you achieve
Keep things running
Support your people and keep agreed systems maintained, monitored and documented. Radius coordinates faults across suppliers and plans device, network and Microsoft 365 upkeep.
Reduce risk
Maintain account access, device security and backup arrangements. We review risks, agree proportionate controls and plan recovery checks.
Improve and plan
Review ageing equipment, overlapping subscriptions and recurring manual work. We agree priorities, assess automation and AI where useful, and plan changes around cost, risk and disruption.
Your customer journey
- 01
Technology Review
We review your systems, people, suppliers and priorities before proposing a service.
You receive a clear view of the gaps and proposed next steps. Scope, responsibilities and pricing are agreed before work starts.
- 02
Onboarding
We document the environment, arrange authorised access and agree the support channels your team will use.
Urgent risks, handover dependencies and exceptions are recorded. We agree the order of work and who needs to be involved.
- 03
Day-to-day support
Your team uses the agreed support route. Radius handles issues and coordinates other suppliers where needed.
Monitoring and maintenance cover the systems in your agreement. Changes and recurring problems are recorded; projects are scoped separately.
- 04
Service reviews
We review recurring issues, risks, licence use and equipment lifecycle with you.
You agree the next priorities, budget and planned changes. Review frequency and reporting are set by your service agreement.
Single point of responsibility
Issue ownership
Radius does not want you trapped between an ISP, Microsoft, a hardware vendor, a telecoms provider and whoever sold the last box. Ownership means staying with the problem. It does not mean we can force another company to meet an outcome outside their contract — or ours.
Your business
One relationship. Plain communication.
Radius
Owns the issue. Coordinates resolution.
Microsoft
Internet provider
Hardware vendor
Software suppliers
Cloud services
Other parties
Get started
Start with how the environment is actually run today.
Also worth reading
The Radius Standard
The structured baseline Radius uses to understand, manage and improve a technology environment.
Read more →