| Managed IT Businesses wanting ongoing support for their people and day-to-day management of agreed systems. | Staff support, monitoring, maintenance, documentation and service planning. | Migrations, office moves, major refreshes and new implementations. |
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| Microsoft 365 Teams relying on Microsoft email, files and collaboration who need the tenant managed. | Accounts, permissions, licences, email, sharing and tenant configuration. | Tenant migrations, major SharePoint redesigns and third-party integrations. Licence costs are identified in the proposal. |
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| Cyber Security Businesses needing a maintained security baseline across accounts, devices and information. | Identity and access controls, endpoint protection, secure configuration and risk priorities. | Certification, independent penetration testing and specialist incident response are not automatically included. |
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| Devices Teams needing a known, maintained fleet of business computers. | Inventory, setup, updates, device security and replacement planning. | Hardware purchases, fleet replacement projects and specialist repairs. |
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| Networks Businesses that depend on reliable office connectivity, Wi-Fi and secure remote access. | Agreed firewall, switching and Wi-Fi configuration, documentation and fault coordination. | New cabling, site installations, equipment replacement and connectivity contracts. |
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| Cloud Businesses running workloads in cloud or hybrid environments that need ongoing management. | Agreed workload administration, access, monitoring, configuration and cost review. | Migrations, new architecture and application development. Hosting and consumption costs are identified separately. |
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| Backup & Recovery Businesses needing defined recovery arrangements for important data and systems. | Agreed backup coverage, job monitoring, recovery planning and scheduled restore checks. | Unlisted systems, additional retention or storage and wider disaster-recovery projects need separate agreement. |
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| AI & Automation Teams with a specific repetitive process or an AI use case worth assessing. | Process assessment, suitability, access and data checks, and an agreed implementation scope. | Further workflows, custom development and ongoing operation beyond the agreed project. Tool licences are identified in the proposal. |
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