Solutions
Managed IT
Ongoing IT support and management for the technology your business depends on. Radius brings maintenance, monitoring, day-to-day help and planned improvement together, with clear responsibility and an agreed scope.
- Who it is for
- Businesses wanting ongoing support for their people and day-to-day management of agreed systems.
- Separately agreed
- Migrations, office moves, major refreshes and new implementations.
- What shapes the price
- People, devices, sites, supported systems and agreed support coverage.
The scope below is agreed in your proposal. Compare services.
Scope
What your service can include
We agree the technology, responsibilities and level of support around your business.
Day-to-day support
The issues people hit while doing their jobs, handled by someone who remains accountable.
Monitoring
Health and obvious failure, so the first signal is not always a queue of staff.
Patching and maintenance
The unglamorous cycle that keeps known problems from becoming incidents.
Documentation
What exists, how it is configured, and who to call — written down, not implied.
Incident ownership
Stay with the fault. Coordinate suppliers. Tell the business what is happening.
Joiners and leavers
Access and devices that match employment, not leftover accounts from last year.
Asset visibility
A working view of what is in the estate, not a spreadsheet last touched at year-end.
Change
Work that alters the environment is done on purpose, with a record of what moved.
Lifecycle and reporting
What is ageing, what is due, and a plain account of the period — not theatre.
Continuity
Backup, recovery thinking and the dependencies the business cannot work without.
How Radius manages it
Our operating model explains how we assess, organise and care for the technology we manage.
See our operating model →Responsibility
Ongoing care as well as everyday support
Projects — a migration, a refresh, a new site — are scoped as work, not assumed to be inside day-to-day management. If it changes the shape of your business systems, we will say so before it starts.
01
The estate is known, watched and maintained.
02
Incidents are owned, including when another vendor is involved.
03
Change is recorded. Assets are visible.
04
Patching, identity and backup sit inside the same operating rhythm.
05
Improvement is planned, not only hoped for after the next outage.
Our standard
Every Managed IT relationship is measured against the Radius Standard — the operating baseline for what managed properly looks like.
Related outcomes
Related capabilities
The Technology Review helps us understand your systems, day-to-day needs and improvement priorities.